AI & Smart Agents
1. Voice AI Agents (Inbound & Outbound)
Scope:
- Inbound Handling: Answering customer calls 24/7, answering FAQs, and routing complex issues to human staff.
- Smart Appointment Booking: Accessing your calendar in real-time to book meetings or consultations directly over the phone.
- Lead Qualification: Asking pre-set qualifying questions to filter serious leads before passing them to your sales team.
- Cold Calling & Follow-ups: Automating outbound campaigns for feedback collection, payment reminders, or service renewals.
- Natural Voice Synthesis: Utilizing hyper-realistic voices that understand interruptions and pauses (latency < 500ms).
2. WhatsApp & Messaging Automation
Scope:
- WhatsApp Business API: Full setup of official API for bulk messaging and chatbots.
- Order & Support Automation: allowing customers to track orders, request invoices, or book services entirely via WhatsApp.
- Abandoned Cart Recovery: Sending automated, personalized messages to recover lost sales.
Rich Media Interaction: Sending catalogs, location maps, and PDFs automatically based on user requests.
3. Knowledge Base Training
Scope:
- Custom Training: We feed the AI your specific company data (PDFs, Website, Past Logs) so it answers accurately, not generically.
- Tone Adjustment: Configuring the agent to speak in your brand’s tone (Formal, Friendly, or Consultative).
- CRM Sync: Automatically logging every conversation summary and outcome directly into your CRM.
- Live Handoff: Smart detection of “frustrated” customers to instantly transfer the chat/call to a human supervisor.